We advise you to consider the following before making a formal complaint:
As REALTORS®, we accept a personal obligation to the public and to our profession. The Code of Ethics of The Canadian Real Estate Association embodies these obligations.
As REALTORS®, we are committed to:
To meet their obligations, REALTORS® pledge to observe the spirit of the Code in all of their activities and conduct their business in accordance with the Standards of Business Practice and the Golden Rule — Do unto others as you would have them do unto you.
Examples of matters that the board investigates:
The Board can issue letters of warnings, reprimands, suspend or cancel services as well as assess fines, hearing costs or mandate continuing education. The Real Estate Board is not empowered to award or mediate monetary damages.
Such matters are better dealt with through civil action. Talk to your lawyer.
The Real Estate Council of Alberta handles infractions of the Real Estate Act and its related rules and regulations.
Examples of matters that the Real Estate Council will investigate:
The Council can issue letters of warnings, reprimands, suspend or cancel any license as well as assess hearing costs. Making a complaint to RECA does not prevent a complainant from taking legal action against an industry member or other party. RECA cannot obtain financial compensation for a complainant and RECA’s disciplinary decisions are not recognized by the Courts as proof of the facts alleged in a statement of claim.
The Real Estate Council is not empowered to award or mediate monetary damages. Such matters are more properly deal with through civil action. Talk to your lawyer.